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We want learning with the Auditory Processing Institute to be clear, fair and accessible. This page sets out our policies on refunds and cancellations, complaints, privacy and accessibility for our website, courses, community and events. If you have a question that isn’t answered here, email us at admin@apdsupport.com.
At the Auditory Processing Institute (API), we want you to feel confident investing in your professional learning. This policy explains how refunds and cancellations work for our courses, memberships, workshops and events.
Any different terms for a specific offering will be clearly stated before purchase. Nothing in this policy limits any rights or remedies available to you under applicable law.
You may request a full refund within 14 calendar days of purchase, provided:
For preordered courses, the 14-day period begins when course access becomes available.
Outside these conditions, we do not ordinarily offer refunds for a change of mind, changes in availability or failure to complete a course. Exceptional circumstances may be considered as outlined below.
If a refund is approved, access to the refunded course and any associated materials, community access or benefits will end.
A course payment plan spreads the total purchase price across agreed installments. It is not a monthly subscription.
Unless an eligible refund is approved or applicable law provides otherwise, choosing to stop participating in a course does not cancel the remaining installments. The total price and payment schedule will be disclosed before purchase.
If a full course refund is approved, payments already made will be refunded and remaining installments will be canceled.
We understand that unexpected situations happen. If illness, a family emergency or another significant circumstance affects your participation, please contact us.
We consider these requests individually and may offer a refund, credit, transfer or extension. These discretionary options do not affect your rights under applicable law.
If you cannot access your purchase, believe you have been charged incorrectly or feel the offering materially differs from its description, please contact us promptly so we can investigate and provide an appropriate solution.
The change-of-mind deadlines and course completion limits above do not restrict any remedies you are entitled to under applicable law.
Email admin@apdsupport.com with:
We aim to respond within 5 business days.
Approved refunds will be issued to the original payment method, ordinarily within 10 business days of approval. Your payment provider may require additional processing time.
We may update this policy from time to time. The version in effect when you purchase will apply to that purchase, unless a change is required by law or you agree otherwise.
At the Auditory Processing Institute (API), we welcome feedback and take complaints seriously.
If you have a concern about a course, service or your experience with API, please email admin@apdsupport.com with your name, details of your concern and the outcome you are seeking.
We will acknowledge your complaint within 2 business days and aim to provide a response within 10 business days. If we need more time to investigate, we will keep you informed.
If you are not satisfied with our response, you may request a further review by API’s leadership.
We will handle complaints respectfully and confidentially, sharing information only as needed to investigate and resolve the concern. Raising a complaint will not affect your access to fair treatment or any rights available under applicable law.
The Auditory Processing Institute (“API,” “we,” “us” or “our”) respects your privacy. This policy explains how we collect, use, store and share personal information when you visit our websites, enroll in our courses, participate in our community, attend events or contact us.
The organization responsible for your personal information is API Global, LLC trading as the Auditory Processing Institute.
This policy applies to API’s websites, courses, community spaces and related educational services. It does not cover third-party websites or services that operate independently of API.
Our professional education services are intended for adults aged 18 and over. We do not knowingly collect personal information directly from children through these services.
Any clinical services or research activities involving patient or participant information require separate privacy information and consent processes, where applicable.
Depending on how you interact with API, we may collect:
Please provide only information relevant to the service or request. If you choose not to provide information needed to deliver a service, we may be unable to provide that service.
We collect information when you create an account, purchase or access a course, complete an assessment, register for an event, subscribe to communications, submit a form or contact us.
We also receive information from service providers that support our learning platforms, payments, communications and website operations. Cookies and similar technologies may collect information automatically, as described below.
If another person or organization enrolls you in training, we may receive the information needed to establish your access.
We use personal information to:
Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the activity, such as performing our agreement with you, meeting legal obligations, legitimate interests or your consent.
Where relevant to your enrollment, we may share necessary participation, completion and professional identifier information with continuing education bodies or accrediting organizations to report credit, verify completion or meet audit requirements.
We will explain any required reporting and obtain consent where required.
We use third-party providers to support activities such as course hosting, community access, email delivery, payment processing, video meetings, analytics and technical support.
Our current service providers include:
These providers process information only as needed to deliver their services to us. This list may change as our services develop.
We share information needed for the relevant service and take reasonable steps to assess providers’ privacy and security arrangements.
We may also disclose information:
We do not sell or rent your personal information, including our contact lists.
We use the Meta Pixel on our website to measure our advertising and to show our ads to people who have visited our site on Facebook and Instagram. This shares limited information about your visit, such as the pages you viewed and your device and browser details, with Meta. Under some laws, including California’s, this may be treated as “sharing” personal information for targeted advertising.
Your choices:
Payments are handled through Thinkific’s built-in payment platform, Stripe and, on occasion, PayPal. These providers process your payment details securely. If you arrange to pay by phone, which is occasional and by request, your card details are entered directly into our payment provider and are not written down or stored by us. We do not see or store your full card number or security code. We receive only the details needed to manage your purchase, such as your name, the product purchased, the amount paid, payment status and transaction reference.
Please do not send full payment card numbers, security codes or financial account details by email or through community discussions.
You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting admin@adpsupport.com
Unsubscribing from marketing does not stop essential communications about your purchases, account, course access or service changes.
Cookies, analytics and advertising
Our website uses cookies and similar technologies to:
You can block or delete cookies through your browser settings, and adjust your ad preferences in your Facebook or Instagram account. Blocking some cookies may affect how the site works.
Information you post in community spaces may be visible to other participants, depending on the space’s settings.
Please avoid sharing information you do not want others to see. Do not post identifiable patient information or another person’s confidential information without appropriate authorization.
If an API session will be recorded, we will notify participants and explain its intended use and audience.
We will obtain permission where required before using identifiable photographs, recordings or testimonials for promotional purposes. Any participation or consent options will be explained at the relevant time.
We use AI tools, such as Google Gemini and Anthropic Claude, to help our team with tasks such as drafting and editing content, planning, analysis and administration.
We do not enter patient information into AI tools. We limit the personal information we share with them to what is needed for the task, and where possible we remove names and other identifying details first. A member of our team reviews AI-assisted work before it is used or published.
We use paid business or professional plans, and choose settings that limit how providers can use our information, including for training their AI models. Information shared with these tools is held according to each provider’s own policies.
AI-generated information may contain errors and does not replace independent professional or clinical judgment. Our courses and clinical content are developed and approved by Dr Angela Alexander.
The Auditory Processing Institute is a United States company that also operates in New Zealand. Our team works mainly from New Zealand, with team members in other countries. We serve clinicians internationally.
To deliver our services, your information may be stored, processed or accessed in countries other than your own, including the United States, New Zealand and other countries where our team members or service providers are located. Most of our service providers (such as our course, email, payment and analytics providers) store data in the United States, and some may also process information in other countries, such as Canada or the European Union.
Where the law requires it, we take reasonable steps to ensure your information is protected to a comparable standard. For example, we use providers that offer appropriate contractual safeguards, and our team only accesses information needed for their role.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse or disclosure. No online system can guarantee absolute security.
We retain information for as long as reasonably necessary to deliver services, maintain learning and certification records, resolve disputes and meet legal, accounting or accreditation obligations.
When information is no longer required, we take reasonable steps to delete or de-identify it. Any retained backups remain subject to appropriate protection until removed through our backup processes.
Where required by law, we will notify affected individuals and relevant authorities of a privacy breach.
Depending on applicable law, you may have rights to request access to, correction of or deletion of your information; obtain a copy; restrict or object to certain processing; withdraw consent; or opt out of certain disclosures.
Contact admin@apdsupport.com to make a request. We may need to verify your identity before responding and will respond within applicable legal timeframes.
Some information may need to be retained for legal, accounting or continuing education requirements. We will explain any applicable limitations.
Where we rely on consent, withdrawing it does not affect processing that was lawful before withdrawal.
If you have a privacy question or concern, contact:
Privacy contact: Privacy Officer, Auditory Processing Institute
Email: admin@apdsupport.com
Business name and address: API Global, LLC, 9629 North Golden Prairie Road, Moundridge, Kansas, USA 67107
We will review your concern and explain our response. You may also complain to the relevant privacy or consumer protection authority where applicable.
Our websites and courses may link to external websites, podcast platforms or social media services. Their information handling is governed by their own privacy policies.
APD Support
Our website, emails, course materials and community link to APD Support (apdsupport.com), which is also owned by Dr Angela Alexander. APD Support runs the APD Map, the telepractice directory and the APD therapy program. Until APD Support publishes its own privacy policy, this policy also applies to information collected through apdsupport.com.
We may update this policy to reflect changes in our services, practices or legal obligations. The effective date will appear at the top of this page.
Where required, we will provide additional notice of material changes and obtain consent before introducing a new use of personal information.
At the Auditory Processing Institute (API), we want everyone to be able to access our website, learning materials and educational services.
We aim to improve accessibility using the Web Content Accessibility Guidelines (WCAG) as a reference. Our priorities include clear navigation, readable text, suitable color contrast, alternative text for meaningful images, accessible forms and keyboard navigation.
For audio and video learning materials, our aim is to provide captions, transcripts or alternative formats where possible. Some content and third-party platforms may have accessibility limitations.
If you experience difficulty accessing our website, a course or any learning materials, please email learning@apdsupport.com
Please include:
We will work with you to find a suitable way to access the information or participate in the learning activity.
We welcome feedback and are committed to improving accessibility across our services.